Easy Returns & Exchanges Within 14 Days

 Got something you need to send back? No problem! You have 14 days from the day your order was delivered to initiate a return or exchange.

Just make sure that the item is in the same condition you received it: unused, unaltered, and with all the original tags and packaging intact.

 

How to Start Your Return or Exchange:

 — Reach Out: Contact us at shop@worldchess.com for help or to request an exchange.

— Ship It Back: Customers are responsible for the cost of return shipping. We do not offer free return shipping labels at this time.

Return labels are available for EU customers only. The shipping cost will be deducted from the refund.

— Notify Us: Please let us know before you send your item back and share the shipping details as soon as possible. We can't accept returns without prior notification.

 

Getting Your Refund:

 Once we receive your return, we'll process your refund to the original payment method within 1-2 business days. Your bank might take an additional 1-3 business days to deposit the funds back into your account. This timing is based on standard bank processes, and unfortunately, it's not something World Chess can speed up.

 

We're here to make your return or exchange as smooth as possible. If you have any questions, don't hesitate to reach out!